Answered day and nightThe front desk for plumbers and HVAC engineers
30 enquiries a week.
How many did you
answer today?
- Date
- Wed, 21 Oct 2026
- Received
- 10:42pm
- Channel
- website chat
Handled answers the chat on your own website in seconds, day and night.
It quotes from your price list, books the job, and asks for the review.
10 free enquiries. No card.
You write the docket in the van. Handled writes it while you are under a sink.
Four things it does that a phone receptionist cannot
It asks the urgency, the service, the location and the budget, then scores the enquiry Hot, Warm or Cold.
A Hot one emails you straight away: call back within 5 minutes.
It takes the details, then emails a quote in your name, priced from your own list.
The customer taps Accept, picks a slot, and the job lands in your diary.
Mark a job done and your customer gets your Google review link, with one follow-up after 3 days.
It remembers every job and its service interval, then emails the customer 12 months later.
The AI receptionists answer the phone. The texts go unanswered.
A growing share of trade enquiries arrives as text, at 10pm, from someone who is messaging the next three companies on Google as well. One line pasted into your site puts your front desk in front of them.
Your contact form and your inbox are not connected yet
You buy enquiries, not a monthly seat
One enquiry is one customer conversation, handled end to end, however many messages it takes.
Packs never expire. Top up when the balance runs low.
Nothing is wasted: a sales pitch, a bot or a wrong number is put straight back on your balance. Your first 10 enquiries are free, and there is no card to start.
Questions worth asking before you hand over your messages
What happens if a job is not on my price list?OpenClose
The front desk never invents a figure. It says that one is confirmed on the day, then takes the job, the urgency and the contact anyway. An urgent one emails you within seconds, and every one of them is waiting on your dashboard for you to price yourself.
What do I have to connect it to?OpenClose
Nothing. The diary and the enquiry list live in Handled, so there is no calendar to link and no mailbox to hand over. Your front desk gets its own page in your name, and you send customers to it or link it from your site. Syncing your own Google or Outlook calendar is not built yet.
Do spam and wrong numbers eat my enquiries?OpenClose
No. When a message is not a customer with a job — a sales pitch, an automated message, a wrong number — that enquiry goes straight back on your balance, and you are never alerted about it.
Type your website address. Watch it read your prices, your hours and your service area.
About 8 min, on your phone